How to Delete Your App Account
As a user of Tutoray, you're trusting us with your information.
We understand that responsibility and work hard to protect your information and put you in control.
This page explains how to permanently delete your Tutoray App account and all associated data. It applies to accounts in the Tutoray mobile app. If you use our other services, please see our Privacy Policy.
This page explains how to permanently delete your Tutoray App account and all associated data. It applies to accounts in the Tutoray mobile app. If you use our other services, please see our Privacy Policy.
Delete Your App Account
- Open the Tutoray app: Log in to your account.
- Open app settings: Tap the settings icon in the top-right corner.
- Go to Settings: Select "Settings".
- Find Close Account: Scroll down and tap "Close Account".
- Confirm deletion: You will be asked to confirm your decision. Tap "Delete".
- Account closed: Your account is closed and your data is scheduled for permanent deletion in 30 days. Logging in again within 30 days will restore it.
Cancel Your Subscription First
Deleting your Tutoray App account does not cancel your subscription.
Subscriptions are billed by the Apple App Store or Google Play, not by us, so they must be cancelled through the store you subscribed with. If you delete your account without cancelling, billing will continue.
Subscriptions are billed by the Apple App Store or Google Play, not by us, so they must be cancelled through the store you subscribed with. If you delete your account without cancelling, billing will continue.
- iPhone or iPad: open Settings, tap your name, tap Subscriptions, select Tutoray, then tap Cancel Subscription.
- Android: open the Google Play Store, tap your profile icon, tap Payments and subscriptions, then Subscriptions, select Tutoray and tap Cancel subscription.
Cancelling takes effect at the end of your current billing period. Refunds are handled by Apple and Google under their own policies.
What Data Will Be Deleted
When you delete your App account, it is closed straight away and your data is scheduled for permanent deletion 30 days later. We keep it for this short period to protect against fraud and misuse of the deletion process.
If you change your mind, simply log in to the App again within those 30 days and your account and data will be restored. There is nothing else you need to do.
After 30 days, the following is permanently deleted and cannot be recovered:
If you change your mind, simply log in to the App again within those 30 days and your account and data will be restored. There is nothing else you need to do.
After 30 days, the following is permanently deleted and cannot be recovered:
- Account information, including your email address and profile details
- Work you have submitted to the app, including essays, drafts, assignment briefs and reference lists
- Results and feedback generated by our tools on that work
- Courses and offers you have saved
- App preferences and settings
What Data May Be Retained
Certain data may be retained for a limited period as required by law:
- Transaction and billing records, for up to [10] years, as required by applicable tax and accounting law
- Data necessary for legal compliance, fraud prevention, or resolving disputes
This retained data is stored securely and is not used for any other purpose.
Can't Access the App?
If you are unable to access the Tutoray app, for example because you have lost your device or cannot log in, you can request deletion of your App account by email.
Send an email to: support@tutoray.com
Subject line: Account Deletion Request
Include in your email:
Send an email to: support@tutoray.com
Subject line: Account Deletion Request
Include in your email:
- The email address registered with your Tutoray App account
- A brief statement requesting account deletion
Our team will verify your identity and process your request.
Questions?
If you have any questions about the account deletion process or your data, please contact us at support@tutoray.com.
